Refund policy

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, merchandise must be unworn, unwashed, undamaged, and in its original condition with all tags attached.

All approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.

To ensure proper processing, customers must use the prepaid return shipping label provided by RESOLUTION. Returns sent using a personal or unauthorized shipping label may be refused and will not be eligible for processing.

Return requests must be initiated within 30 days of the delivery date. Returns requested after this period are not eligible for a refund or exchange.

Once a return is received and inspected, refunds will be issued to the original form of payment, less applicable restocking fees. Please allow up to 15 business days for return transit, inspection, and refund processing. Depending on your financial institution, additional time may be required for the refund to appear on your account.

Items that do not meet the eligibility requirements outlined above may be returned to the customer at the customer's expense.

If you have any questions regarding a return or your order, please contact our Customer Support team for assistance.

Customer Support Hours

Monday to Friday: 9:00 a.m. to 5:00 p.m. PST

Closed Saturday and Sunday

Customer Support

Phone: (949) 630-7145  

Email: contact@resolutionbrand.com